Service

1. Service culture. Including service concept, service commitment, service strategy, service objectives.

2. service system. Including service standards, service processes, service supervision and rewards and punishments, service system management.

3. service system. Including organisational management, service outlets, staffing, business training, service input.

4. distribution and installation. Including commodity packaging, distribution services, installation and commissioning.

5. maintenance services. Including maintenance guarantee, maintenance facilities, technical support.

6. customer complaints. Including complaint channels, complaint records, complaint handling.

7. customer management. Including communication channels, customer relations.

8、Service improvement. Including product improvement, service improvement, management improvement.